After burning your ceramic candle, you can reuse it by following the instructions below:

• When 1/2" wax remains in the candle it has finished its burn life.
• If the wax is hard, fill the vessel with boiling hot water and let sit for 5-10 hours.
• The remaining wax will rise to the surface.
• Scoop the wax out with a spoon and throw it into the trash.
• Remove the candle wick & sticker from the bottom of the vessel.
• Hand wash the vessel with warm water and soap to remove any leftover wax

Once complete, your ceramic vessel is ready to be reused as a snack dish, small planter or trinket bowl!

Burning candles correctly can increase their lifespan! To ensure your candle burns at the highest quality follow the steps below:

• When burning for the first time, make sure your candle burns long enough for the melted wax to cover the entire surface. This ensure an even burn and prevents tunneling (when the wick burns down but the wax remains hard around it, creating a hole)
• Trim your candle wick before each burn. Using your fingers or a candle trimming tool, clip half of the burnt wick off before lighting the candle again. This will prevent the flame from becoming too large and burning too fast.

This depends on the size of the candle vessel. Every candle made by Fleetwood is made with 100% soy wax. Soy wax is a, slow, clean-burning option that lasts up to 50% longer than traditional paraffin wax.

An 8 oz. soy wax candle burns for an average of 35-40 hours.

We ship our products using USPS Priority Mail which takes an average of 1-4 days to ship once the package is in the hands of the carrier.

All of our products listed on our website are already made and ready to be shipped. We require a 1-2 days packing window before the product is sent to USPS.

On average, products ordered on a weekday, will arrive 3-7 days after the order is placed, depending on the distance from our home studio in Denver, CO.

We want you to love your purchase, and if you don't we want to make it right.

If you are unhappy with your purchase upon arrival, simply email us at fleetwoodcandles@gmail.com within 30 days of your purchase and we will set up an exchange or refund.

*If you have already lit and burned your candle, a full refund cannot be provided.

My product arrived damaged, what should i do?

If your product arrived damaged, please take a photo of the damage and email it to us at fleetwoodcandles@gmail.com

We will either send you a replacement free of charge, or offer you a refund/store credit if the piece is no longer available.

Sending images of the damage is extremely helpful to us, as it allows us to file a claim with USPS.

BEFORE BURNING

1. Trim the wick to ¼ inch each time before burning. Long or crooked wicks can cause uneven burning.
2. Place the candle on a stable, heat-resistant surface.
3. Keep the wax pool clear of wick trimmings, matches and debris at all times.

WHILE BURNING

1. Never touch or move a burning candle.
2. Always keep the candle within your sight. If you are going to leave the room, be sure to first blow out all candles.
3. Do not burn the candle longer than 4 hours at a time.

WHEN EXTINGUISHING

1. Use a candle snuffer to extinguish a candle to prevent hot wax from splattering.
2. Make sure the candle is completely extinguished before leaving the room.
3. Don't touch the candle until it has completely cooled.

Have a question for us that's not listed here?

Send us an email at Fleetwoodcandles@gmail.com and we will respond within 1-2 business days